ticket booking system
11 Oct 2021

Online Reservation System | How to Sell and Cancel Tickets

The online reservation system is the most popular method of booking tickets for bus, train, airplane, cruise, etc. With the ever-increasing number of people who have access to the internet, the online booking system is getting more popular. Nowadays, people don’t go to the counter and wait to purchase tickets. Instead, they stay in the comfort of their home and use their smart devices to book tickets.

But the online booking system isn’t only beneficial for passengers, they also help the booking users. By using the online system, the users can easily organize their tasks including selling and canceling tickets.

In this article, we are going to discuss how to counter users’ sell and cancel tickets by using the CW online ticketing system.

How counter users sell tickets by using CW online reservation system

To sell tickets by using the online ticket booking system, counter users have to follow the procedure below:

Step 1: Go to the “Counter Panel”. Note that, counter users should have full access to the counter panel.

Step 2: From the counter panel, select a boarding point and dropping point.

A boarding point is a location from where passengers will board the bus, or train, or other means of vehicle. And dropping point or destination refers to the location where passengers will be dropped.

Step 3: Now, select the date of the trip. And click “Search”.

After clicking the search button, a tab will appear with a list of coaches. From the details, users can see the info of coaches, fleet type including AC/Non AC type, seat type, etc. And they will also be able to see the departure time, ticket fare, departure sheet, and so on. CW online reservation system has a great user interface that allows the users to find these features easily.

Step 4: Click on the “view seat” option and you can see the seat details. Seat details include seat availability; the seats have various colors depending on their status.

Step 5: Select a seat from the available seats and enter the required passenger information. Then click on the “confirm selling” button to sell the ticket.

Step 6:  A tab should appear from where you can print the ticket. Make sure to connect the printer device to your computer to print the ticket.

How counter users cancel tickets by using the CW online reservation system

To cancel tickets, users should follow the following procedure:

Step 1: From the counter panel, select the ticket you need to cancel by using the unique PNR number or clicking on the specific seat.

Step 2: Now, a new tab will appear, this is the “print preview” tab. From here, select the seat you want to cancel and click the “Cancel Ticket” button.

Step 3: You can also add a note in the “remark” box.

Step 4: Now, select a counter from where customers can get their refund.

Step 5: Then hit the “Submit” button to finish the cancellation process.

As we can see above, selling and canceling tickets are much easier with the CW online reservation system. Whether it is a train booking system, or a bus booking system – the online ticketing method is the best way to book tickets.


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